Microsoft Dynamics 365 » Dynacloud Africa

Why implement a CRM solution?

CRM solutions increase your profitability by streamlining administrative processes in your sales, marketing, and service divisions, and letting you focus on building and maintaining the customer relationships that matter. A strong CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored. Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not optimizing your operating processes or making the most of your customer relationships or sales leads.

Imagine misplacing customer contact information, only to learn that your delay resulted in losing your client to a competitor. Or, picture your top two salespeople pursuing the same prospect, resulting in an annoyed potential customer and some unfriendly, in-house competition. Without a centralized and automated CRM system, your people can lose track of customer interactions and miss business opportunities.

CRM can cover a lot of company processes, but some of the main business processes include;-

  1. Marketing 
  2. Customer Service
  3. Sales 
  4. Field Service 
  5. Project Service Automation 

What is enterprise resource planning? Yesterday and today.

In the past, businesses had some sort of accounting, finance, or HR process but the software systems they had often worked separately and didn’t talk or work with one another. What makes modern ERP software different is that it brings all these different processes to the table to collaborate and create one fluid system.

Current solutions also allow each department to see what the other is doing. The result is that accounting and HR can easily collaborate with sales and customer relationships.

ERP can cover a lot of company functions, but some of the main business processes include:

  1. Finances
  2. Human resources
  3. Manufacturing
  4. Supply chain

Bring your customers and business together with Microsoft Dynamics 365

Microsoft Dynamics 365 is a set of intelligent business applications (CRM and ERP) that can help you run your entire business and deliver greater results through predictive, AI-driven insights. When properly integrated, it allows organizations to see business and customer data in one place, share that data across lines of business, and enable a more proactive approach to accelerate business results.

Dynacloud Africa

Digitization is changing the world as we know it. At DynaCloud Africa, we help organizations succeed in this fast-changing landscape.

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